Return & Refund Policy – AMPZO
At Ampzo, customer satisfaction is our top priority. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be accepted.
1. Returns Eligibility
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused, in original condition, and with original packaging
To request a return, please contact us through our Contact Us page with order details and clear images of the issue.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to customer misuse
- Products showing signs of use or physical damage after delivery
- Items returned without original packaging
- Clearance or discounted products (if mentioned on product page)
3. Replacement Policy
If a product is found to be defective or damaged during delivery, we will provide a replacement at no additional cost, subject to stock availability.
If the same product is unavailable, we may offer:
- An alternative product, or
- A refund (as applicable)
4. Refund Policy
Refunds are issued only after inspection and approval of the returned product.
- Approved refunds will be processed to the original payment method
- Refund processing time: 5–10 business days
- Shipping charges (if any) are non-refundable
5. Order Cancellation
Orders can be cancelled only before shipment.
Once the order is shipped, cancellation requests will not be accepted.
6. How to Raise a Request
To initiate a return, replacement, or refund request, please contact us via the Contact Us page with:
- Order ID
- Registered email or phone number
- Reason for return
- Supporting images (if applicable)
7. Policy Updates
Ampzo reserves the right to modify this policy at any time without prior notice.
Changes will be updated on this page.
8. Contact Us
For any questions related to returns or refunds, please reach out to us through the Contact Us page.